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Old Jun 15, 2011 | 8:28 am
  #311  
TRAVELSIG
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Join Date: Jan 2005
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Originally Posted by SMK77
Hotel Adlon Berlin. I have never seen more incompetence and ignorance in one place. Definitely not 5 stars. I am GHA Black and wanted to stay with them using a Kempinski Suite-Upgrade Voucher. Turned out to be a complete disaster of miscommunication and the inability to resolve the issue. I left after wasting my time discussing with senior staff and went back to the Grand Hyatt. Best choice in Berlin and highly recommended.
Many great choices in Berlin, however 100% agreed that Adlon is not one of them unless you happen to be the head of state of a larger republic, kingdom, or territory. I actually like the Hotel de Rome more than the Hyatt.
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