Originally Posted by
Groombridge
The Bvlgari Milan.
Aloof and unhelpful staff. After multiple failures of the room key, the response from the desk, "Why don't you ask to have your door fixed?"
Completely non-ergonomic room. No place anywhere in the bathroom to put a towel, except on the floor, so you have to move a chair from the bedroom into the bathroom if you don't want to place your towel on the floor while you shower.
Absurd spa--the only item in the locker is a Bvlgari jewelry box--nothing of practical use anywhere to be found in the changing rooms--no shampoo or soap in the shower, no razor, no toiletries, etc.
I couldn't wait to leave.
It was always the sort of place where you had to book one of the suites as the rooms are tiny with too much Antonio Citterio furniture, but it sounds as though service has really gone down. Pity, as the garden in the summer is delightful. Another one to cross off the list, although I had already done this after hearing that LVMH Group (Cheval Blanc etc) had taken over.