FlyerTalk Forums - View Single Post - what does "Eligibility failure - SSR restricts upgrade" mean?
Old Jun 14, 2011 | 8:19 pm
  #3  
wwtsang
 
Join Date: May 2009
Location: HKG (mind in YYZ)
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Posts: 1,102
From the AC site:
Star Alliance Upgrade Awards can be booked for most flights* marketed and operated by Air Canada or Jazz provided you've purchased a Latitude fare (booking classes Y or B).

most likely your fare is not in one of those two booking classes
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