The Bvlgari Milan.
Aloof and unhelpful staff. After multiple failures of the room key, the response from the desk, "Why don't you ask to have your door fixed?"
Completely non-ergonomic room. No place anywhere in the bathroom to put a towel, except on the floor, so you have to move a chair from the bedroom into the bathroom if you don't want to place your towel on the floor while you shower.
Absurd spa--the only item in the locker is a Bvlgari jewelry box--nothing of practical use anywhere to be found in the changing rooms--no shampoo or soap in the shower, no razor, no toiletries, etc.
I couldn't wait to leave.