Flight/Origin-Destination: ZRH-YYZ (AC 879)
Date: June 13, 2011
Cabin: J
Status: SE

Pre departure:
Was check in quick and efficient? It was pretty good.
Did you use priority security (if eligible) and if so, was it quick and efficient? I did not need to use priority security, because there was no lineup at normal security.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? I used the Swissair Lounge - it was excellent.
Was priority boarding offered (if applicable to your status) and efficient? There was no line-up when I arrived at the gate, so I just got on the plane. The gate staff were very efficient and recognized me from previous flights, they greeted me by name.
If there was a delay, did the gate agent provide timely updates? The plane left on time.

Onboard - J cabin:
Were the crew professional & well groomed? Yes. Two of the crew members recognized me by name as I was entering the plane. That is always nice.
If there was a delay, were you provided with timely updates? There was no delay.
Was the IFE activated on the ground? Yes, it was used for the safety briefing. I closed up the monitor after the safety briefing and did not look at it again.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken? Yes, newspapers and menus were distributed while we were on the ground. I asked for a 'quick meal' while we were still on the ground.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) I was presented with the complete 'quick meal' about 15 minutes after the plane took off - that was really fast service, I ate it and then went to sleep.
How was the quality of all the meals? Great.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure:
If you have checked baggage, did it arrive within reasonable period of time? Bags arrived quickly, my bags (with priority tags) were the first to come off the carousel.

Overall experience/any other comments:
It was a delightful flight with a really top notch crew. Sherry C. was the in-charge F/A, she was cheerful, energetic, and very hospitable as always. This flight really presented Air Canada at its best.