Originally Posted by
hillrider
Incidentally, FlightStats reports that the 3 AA flights were cancelled at 07:53, 07:59 and 08:15 local time; none were cancelled the night before.
AA takes a long time to "recover" during bad weather for a # of reasons,
Based on my observations:
-AA is understaffed on the ground and at the airport, and on the phone
-AA Customer Service centers in airports are almost non-existent these days
-The lack of ease/ability to change flight online when weather waivers are issued floods the phone lines
-The waiting until the absolute last minute to issue the waivers, or not issuing them at all creates chaos at the airports
-Capacity cuts make it much harder to rebook outside the cornerstones. (Can't get someone out of SFO for two days when there's weather in one hub? Really?)
-Just a lack of flexibility on making changes.
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Lately, it seems that AA is dealing with issues by shutting down and starting over the next day. This seems to me to be more of a cost savings issue then actually dealing with the problem and getting people where they need to be. Maybe I am showing my age but when I hear that a morning flight was cancelled and AA can't get you somewhere till the next day or the day after, then I think something is not right.
+1