Oh, don't get me started on their website, which I've only tried a few times.
:
:
-- italic fonts (do they think it's stylish?)
-- scrolling window segments that jump suddenly and hide parts of the page
-- when flights are sold out, they disappear completely, leaving you to wonder whether they simply don't offer service on that route/day or what
-- and other functional frustrations
One of the most screwed up web-sites I have ever seen. I cannot even make a multi-city booking. why they did not switch it off yet and use the classic mode until all the "teething problems" are fixed.
I also cannot understand why does everyone think useless pictures / graphics / different font types would make the web-site more interesting? e.g. the new LH web-site (I find the pics to be rather distracting on the home page but fortunately the bulk of the site still uses the "classic" functionalities) and the new checkmytrip web-site (another bomb - takes years to upload and those fonts are another eye sore).