Both services were great, but I would give the nod to Cathay Pacific. I liked their meal presentation better and the service by the FAs was outstanding. I also had a more welcome feeling in the flight deck. Swissair was fine, but I would not call it an exceptional service.
As for the Terminal B transfer desk, i sure would hav eused it if I knew it existed. I thought that the only one was in A. The service from the desk was fine, it was just the line that was absurdly long, mostly due to the limited number of agents and the often complicated nature of the transactions. Thank God I was in Business Class, the coach line looked as though it would have taken hours.
The trip was made almost a year ago while I was studying for the year in London. I am back in Indiana finishing my last year of law school and my seventh at Notre Dame.