FlyerTalk Forums - View Single Post - AA website says my reservation changed; AA CS says they have no info
Old Jun 13, 2011 | 2:12 pm
  #14  
brp
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Originally Posted by Mark_T
I queried this with Web Services last week and it seems that for some reason, the completed leg needs to drop off the system before it will let you access the record online.

This never used to be a problem, so no idea why it is now, but once the completed leg is removed the problem will go away.

Not much help really when you have flights close together like this.
Yup. Happened to mrs. brp just last night. She got a gate upgrade on JFK-DFW (I was in coach ). That must have done something to her record because I couldn't pull up DFW-SJC for her, but I could for me. I called, and they mentioned that the previous leg hadn't dropped off for her, although it had for me.

Cheers.
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