Originally Posted by
mreed911
Under what other situation do you allow people to change the terms of an agreement AFTER you've agreed to it (with no notice), and subsequently refuse to reimburse you monies owed?
If the answer is NONE, why would you consider allowing Amex to do it?
Agreed, I wouldn't. But I didn't want to prolong the discussion and get into an argument over whether the fee qualified for reimbursement. I simply said that I was charged a fee by DL, DL is selected as my preferred carrier, and as per the published benefit I was expecting a reimbursement.