Originally Posted by
akcae
the CSR said the fee should've been credited (I didn't specifically refer to it as award ticket fee, as AMEX seems to want to retroactively exclude it from T&Cs via language in secure messages)
Under what other situation do you allow people to change the terms of an agreement AFTER you've agreed to it (with no notice), and subsequently refuse to reimburse you monies owed?
If the answer is NONE, why would you consider allowing Amex to do it?