Originally Posted by
FlyHighDude
I finally received a formal letter asking for more information on the accident (which didn't occur). I called the number on the letter and they said that the damage was the passenger side mirror was damaged (dangling). I told the rep that this was not the case. I went through and around the car before I left for the counter and got my receipt. The parking garage had no attendant.
The rep said that she would take my name off the case and asked me to discard the letter. But she would still have the case open and do further investigation with the local office as to what actually happened. My question is - what does that mean? I hate to see 3 -4 months from now, they get back to me again with this.
Write a short letter to the caller simply confirming your conversation and her statement that she had determined that you have no liability for the damage, if any, which ocurred after you returned the vehicle. Don't embellish and don't write anything which she didn't say. End the letter saying, "I consider this matter closed. If my understanding is for any reason not accurate, kindly contact me immediately." Send the letter Certified with return receipt and staple the receipt to your copy when it comes back.
In the end, there is nothing you can do to 100% prevent an adverse determination, but this is about as good as it gets.
Ignore all the stuff about chargebacks -- auto rental companies here this 1000x / day and spend a lot on a system which assures that they can document anything they charge to your card. At best, you wind up frustrated 30 days further down the road. At worst, you are frustrated and they decide you are too much of a nuisance and won't rent anymore.