Originally Posted by wlau

As a multi-year Diamond, I am very loyal to Hyatt because Hyatt does provide really good and consistent service. This Woofin is being rebranded to Summerfield Suites, but they jumped the gun because it's not ready and it SUCKED!!!

I just completed my one-night stay and I am NOT happy. Not happy enough that I wrote a negative review about my experience.

1) no free social hours - They want to charge 50% for the costs of items I want to order. This is just not right! Free social hours is a feature advertised by Hyatt as a Summerfield brand signature item.

2) horrible bath amenities - all I got was a tiny bottle of Patene shampoo with no conditioner, and a tiny bar of Jergen soap labeled for face. I was expecting the typical spread, so I didn't bring a lot of items with me on this trip, so needless to say, I had a bad hair day until I moved to a real Hyatt the next day.

3) OLD OLD OLD - the kitchen is old, the room is old, the bathtub/shower is dirty. Definitely not up to the Hyatt standard.

4) slow than dial up internet - couldn't even check work emails. I had to use my Blackberry to read emails in EDGE mode; I guess AT&T doesn't have strong 3G coverage in the area.

5) rude staff - not accommodating at all and no where as helpful as the typical Hyatt staff. I raised several issues about my stay and that they are not up to Hyatt standard and all I got was a nasty look by one of the gals at the front desk.


If you need a point or stay run, theyn it's probably OK if you can ignore these issues. Otherwise, stay away until they have a good one year of transition time.