I completely agree with moondog that there is a principle at stake in here- SAA did not address his complaint adequately. The real lesson here, as you allude to, is for SAA not ignore people with complaints (because they can start a website that will be far more costly). However, I think that Six would get far further if his complaint was reasonable (and would not be labeled as someone looking to make a buck (actually 20,000 bucks) off a bad experience). I think the principle is lost because his demand is so unreasonable.

[This message has been edited by globalflight (edited 02-07-2002).]