<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by globalflight:
This guy needs a reality check. In his website he states that he had a goodtime on his vacation in South Africa in spite of his SAA experience. To then ask for 20K to recreate his honeymoon is unreasonable and outrageous. </font>
Give him a break. While I readily concede that 20K is a bit much to demand on his part, I applaud him for the spirit of his endeavor. (Incidentally, I get the sense that the money isn't the core issue here.)
As for the "whiny American" flavor of the website, it's worth considering the fact that such whining benefits the traveling public and, arguably -- in the long term, the company itself. In this case, SAA has no choice but to acknowledge and deal with the issues raised by Mr. Six.