Originally Posted by
CX HK
What routes were you on? I've always thought CX was good with preventing involuntary downgrades (given the obscene amount of cash they are willing to pay for a voluntary downgrade), and twice IV seems like a lot!
believe me.. it rarely happens.. less than 100 times a year I would imagine on all route.. the actuaries who plan oversold @ CX are very good. There is a 99.9999999 chance you will fly in your ticketed cabin. CX takes that very seriously. They don't want to lose a buck, but they also appreciate the customer POV.