Originally Posted by
baclubflyer
there is also a goodwill payment. last 2 times ex hkg invol d/g to syd was given 2k hkd on top of the full fare difference between J and Y.
What routes were you on? I've always thought CX was good with preventing involuntary downgrades (given the obscene amount of cash they are willing to pay for a voluntary downgrade), and twice IV seems like a lot!