I just completed my 5-days award stay, and I agree with other recent posters here - the hotel is fantastic! If they did have any customer service problems, they seem to be in the past.

First, they upgraded me to a junior suite (I'm just Gold), and let me tell you, that suite is effectively a one bedroom with a separate living room, 2 flat screen TVs, great bed you'd expect from Sheraton, fantastic master bathroom with 2 sinks, huge walk-in shower, separate enclosed space with a toilet and bidet and a deep spacious jacuzzi (which can easily accommodate 2 people). The suite also had another separate half bath and 2 small balconies, which I did not utilize.

The lounge on the 18th floor was small but very comfortable, and the food was great. Breakfasts are actually small buffets with eggs, some hot meats, hams, cheeses, juices, sushi rolls (I kid you not!), jams, fruits, and some pastries. Snack buffets include 3 hot appetizers, sushi rolls, some hams, pastries, etc. They also serve all kinds of hot beverages including espresso and cappuccino. Wines and Champagne are complimentary, hard liqueurs and mixed drinks are not. Breakfasts are served from 8 to 11 (I think) and snacks from 3 to 11PM. Theoretically, one could easily survive only on the food in the lounge, but that would be a crime considering all gastronomical opportunities Lima has to offer.

Every day they would bring 1-2 complimentary bottles of water to my room. Internet was about $16-17 a day with taxes. I did not ask them to waive the fee, and have no idea if they would. Considering they went above and beyond for me - wouldn't have felt right!

The lobby was classy, but the pool, unfortunately, was closed due to the winter (Limenos start bundling up when the temperature drops below 20C, LOL). I went to a restaurant one day and the food was good, but not outstanding. They did, however, feature local dance show with dances from different parts of Peru, which I enjoyed a lot.

All in all, do not dismiss this hotel because of its location. Yes, it's not Miraflores, and I wouldn't walk there after dark, but it's next to a very nice shopping mall, and there is only a 20 minute walk to Plaza Major which houses the President's Palace, nice cafes (famous Gaston's Tanta is there) and a huge market. The famous church with the catacombs, and a small but pretty park are nearby.

Everyone from front desk to the lounge attendants was courteous and very professional. One night a doorman is helping me out of the cab, and next moment he's handing me my wallet, which - me being less than perfectly sober - fell out of my pocket while I was getting out. I sent a thank you e-mail to the management and hope they will find a way to commend that guy.

I was corresponding with Ms Marķa I. Gamarra Villafuerte from the Reservations Department via this e-mail: [email protected] and she always replied very promptly and courteously. In fact, I requested an upgrade to the Junior suite via the email, and she promised to contact me the day before my upcoming trip - which she did and confirmed the upgrade. Seriously, there is nothing I didn't like about that hotel. Well, like others have mentioned, the area is extremely smoggy, but I felt that the inside air quality was quite good as long as you didn't open the balcony (LOL).

Just as an extra data point, I visited with my friend who was just a Preferred Plus, and they upgraded him to the club floor with lounge privileges without even asking.

Well, that's sums it up. Hope it helps.