Flight/Origin-Destination: AC 616 YYZ-YHZ EMB-190 C-FHKP
Date: 9 JUN 2011
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? Connection

Did you use priority security (if eligible) and if so, was it quick and efficient? Connection

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? I beat the crowd by 20 minutes. Food is the usual stuff - soup, salad, cookies.

Was priority boarding offered (if applicable to your status) and efficient? Yes. Nearly half of the pax uses the priority line.

If there was a delay, did the gate agent provide timely updates? Yes, late incoming plane.

Onboard - Y cabin:
Were the crew professional & well groomed? Yes. Some FAs appears very tired. Overheard their convesation that they just come off from another flight from Germany. I am surprised they are allowed to work this flight.

If there was a delay, were you provided with timely updates? Yes

Was the IFE activated on the ground? Yes. They are off after the safety demo. Turned on again after airborne.

Did the cabin crew continuously top up the beverage of your choice throughout the flight? No service at all due to turbulence.

Post departure
Priority and other luggage beat me to the luggage claim area. Wow.^

Overall experience/any other comments
FAs from Germany should rest instead of working their way back home to YHZ (I assume). Fortunately they did not have to "work" due to turbulence. In flight service was suspended for the whole flight, I did not get my pre-paid BoB. Need to figure out how to get refund.