I last stayed at this hotel three years ago and loved it. FTalk posts implied that service has gone downhill and then there were reports of some improvement. I am happy to report that the service is still fabulous and that this is still one of my favorite Hilton hotels.
Our rate included breakfast, so we ate at the restaurant each morning. The main difference is that the restaurant offers cooked to order eggs, whereas the Exec Lounge does not.
The evening lounge offerings were substantial. After breakfast, we would have a late lunch (around 3:00). The lounge offerings made a wonderful light supper for us before our bedtime, which was the typical Argentine dinner hour.
We first checked in for three nights at the beginning of our trip. Then after a jaunt through Mendoza, SCL, Punta del Este, MVD, and Colonia, we returned for two more nights.
Shortly after checking in this second time, we requested a bucket of ice and two flutes for the bottle of Medio & Medio that we had purchased in Colonia. The bucket arrived with a bottle of sparkling wine, plus some chocolate strawberries. Upon checking, I was told that there was no misunderstanding and that the sparkling wine was complimentary. An hour later, another knock on the door - this time, a half bottle of white wine and bottled water. I protested, but room service wouldn't take it back.
The next day (Sunday), we decided to go to the Feria de Mataderos. The hotel concierge tried to talk us out of going by saying it was unsafe. Then he strongly encouraged us to take a taxi. We opted for Bus 126 (with a stop a few blocks from the hotel) and which costs only 1.25 pesos each. It was an interesting 50-minute bus ride through various neighborhoods. In short, a wonderful experience and a wonderful feria with true artisan crafts that are not available at San Telmo. We also dancers, both on a stage and in the streets. The atmosphere was festive and safe.
We took a different bus back from the feria so that we would go to Calle Florida. We got off near the Sheraton and I immediately became a "stink bomb" victim - where I got sprayed with simulated bird poop. Thanks to FTalk, I knew about this scam and kept walking into the Sheraton to get cleaned up. Then I took a taxi back to the Hilton for a shower and to change clothes. I was able to clean my skirt in the sink. I gave my fleece jacket to the Exec Lounge attendant (Julio) who sent it to the cleaners. I got my jacket back the next morning and Hilton did not bill me for the cleaning.
Julio was very concerned about the scam incident, but I reassured him that it could have happened in any major city. He offered us a bottle of Malbec, which we accepted because it is one of my husband's favorite wine. In return, we gave him the bottle of sparkling wine that we didn't have time to drink.
All in all, we had another wonderful time at this Hilton and in this city.