Originally Posted by
SusanDK
Sorry, I'm not understanding your complaint with this, and I'm curious. Are you saying that you pressed '5' and the agent was unable to speak English?
I always press '5' and I always speak to an agent who speaks English fluently.
Like I said, the agent answered the call in Danish. (No problem there, I just asked her in Danish if we could continue the call in English)
Also, I'm always *happy* that Danes are answering the calls, rather than the grumpy (other) call center characters.
Originally Posted by
KroFlyer
Got an email today stating SAS had changed an inbound segment of a future trip (z fare, KRS-CPH-EWR). The KRS-CPH leg was changed from a CRJ900 (sk metal) to a Wideroe prop job, and time was changed from 09:45 to 06:15, leaving me and my wife to wake up and go to the airport right after the sun goes down, and twiddling our thumbs in CPH for 5 hours. Needless to say we were less than thrilled, especially as mrs. KF has a negative predisposition to flying, and fears propeller planes like the devil.
Called SAS Norway, pressed 5, waited for 10 minutes as number 1 in the Q, agent answered in Norwegian but switched to perfect English to respond to my greeting. I explained the situation asking if there was any possibility to change the flights (same day), she quickly offered to put us on a different routing (KRS-OSL-EWR) departing at 07:30 with 2:45 in OSL. Offer accepted, got the confirmation email less than 5 minutes later. Logged in to access the booking and everything was updated. Bravo SAS! ^
Glad to hear!
Originally Posted by
Cattie T
I would say it is the corporate culture. It seems to be one where they think of themselves as a utility and monopoly and the customers have no other choice of airlines. I believe this may have been true ages ago, however, it is clearly no longer true.
Flyers will continue to vote with their wallet.
Exactly, which is why I prefer to fly Norwegian rather than SAS - the problems are two-fold:
1. I cannot choose Norwegian on a single ticket that I book on LH.com.
2. The lines in the airport sometimes (as in LGW) are horrendous in the summer.
However, I'm happy to pay less for the ticket than SAS and buy the food/drinks on board, rather than paying for a higher class of service for my LH ticket and get *nothing* on SK.