Got an email today stating SAS had changed an inbound segment of a future trip (z fare, KRS-CPH-EWR). The KRS-CPH leg was changed from a CRJ900 (sk metal) to a Wideroe prop job, and time was changed from 09:45 to 06:15, leaving me and my wife to wake up and go to the airport right after the sun goes down, and twiddling our thumbs in CPH for 5 hours. Needless to say we were less than thrilled, especially as mrs. KF has a negative predisposition to flying, and fears propeller planes like the devil.

Called SAS Norway, pressed 5, waited for 10 minutes as number 1 in the Q, agent answered in Norwegian but switched to perfect English to respond to my greeting. I explained the situation asking if there was any possibility to change the flights (same day), she quickly offered to put us on a different routing (KRS-OSL-EWR) departing at 07:30 with 2:45 in OSL. Offer accepted, got the confirmation email less than 5 minutes later. Logged in to access the booking and everything was updated. Bravo SAS! ^