I agree from the detailed description and the response from the hotel I would say the probability is quite low that this was a bedbug incident. I had the unfortunate encounter with these nasty things in a hotel in Montreal and brought them back to my house. It did take about 3-4 months to rid my house of them and about $1000. However, it is not like these things are microscopic. Adult bedbugs are about the size of a apple seed and are quite visible. So the 1st thing this guy should of done was look at the head of the mattress after he pulled back the sheets. If you have bedbugs it is quite obvious.