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Thread: J.D. Power Airline Satisfaction Survey 2011
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Old Jun 8, 2011 | 2:39 pm
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newsmanhoss
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Originally Posted by mke9499
In the LCC category, the leaders were JetBlue and SWA.

Last place was taken by FL, closely followed by F9/YX.

The only category where F9/YX exceeded FL in the ratings was "Service Experience." It must have been the cookies that made the difference.

http://www.jdpower.com/travel/rating...ings/low-cost/
Where did FL and YX/F9 fall on previous incarnations of this survey?
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