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Thread: Hilton Melbourne South Wharf {AUS} (no longer Honors)
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Old Jun 8, 2011 | 7:07 am
  #118  
kpc
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Join Date: Dec 2001
Location: Sydney
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Posts: 2,123
Originally Posted by SWInsider

So in summary - you would like to see more responsive communication re: incidents/issues and better training for staff on Hilton Premium Club?
Yup, a simple letter explaining what had happened and perhaps an apology with a drink voucher or 2 (most guests would probably not used it anyway) would be good service recovery. Better training re Hilton Premium Club would be good; most guests are in a hurry on check out so delays in sorting out the bill are a little annoying.
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