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Thread: Hilton Melbourne South Wharf {AUS} (no longer Honors)
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Old Jun 6, 2011 | 5:56 pm
  #117  
SWInsider
 
Join Date: Apr 2010
Location: Melbourne, Australia
Programs: HHonours
Posts: 111
Originally Posted by kpc
http://www.australianfrequentflyer.c...ing-26908.html
Pls see my post #1,#5 and #19 in partic. I think a service apology of some sort should have automatically come from the hotel. Also see issue re poor training at processing Hilton Premium Club 20% discount in post #19

PS otherwise, a nice stay and would stay again
While this is clearly not the correct channel and I can't represent the hotel, I'm really sorry about the fire alarms.
There is construction work being carried out on a business below the hotel - don't worry, you can't hear it from the guestrooms... - and they kept setting off our alarms. The issue seems to have been fixed.

So in summary - you would like to see more responsive communication re: incidents/issues and better training for staff on Hilton Premium Club?
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