FlyerTalk Forums - View Single Post - Train Delays and Compensation

Jun 6, 2011 | 4:16 pm

#27

mat_64

Join Date: Feb 2007

Location: Den Haag, NL

Programs: Flying Blue, Eurostar, GHA/NH, ALL

Posts: 77

At first a linklink to the EU law and a link (PDF Alert!) to the exemption list.

Quote:

Originally Posted by SchmeckFlyer

For international and high-speed services (Thalys and Fyra) running on domestic time tables, 50% compensation kicks in at 15 minute delays while a 30 minute delays leads to a 100% refund. But you only can opt for a cash compensation for delays over 60 minutes; otherwise you receive a coupon.

This is not accurate any more, the new tabels are:

Domestic high-speed services

<15 Minutes, 0%
15-30 Minutes, 50% of single journey ticket/supplement
30> Minutes, 100% of single journey ticket/supplement

Thalys

<30 Minutes, 0%
30-60 Minutes, 20% of single journey ticket in credit vouchers
60-1119 Minutes, 50% of single journey ticket in credit vouchers
60-1119 Minutes, 25% of single journey ticket in Euros
>120 Minutes, 100% of single journey ticket in credit vouchers
>120 Minutes, 50% of single journey ticket in Euros

IC Brussel, IC Berlin, ICE International and other international trains**.

<60 Minutes, 0%
60-119 Minutes, 25% of the transportation fee of the delayed track
120> Minutes, 50% of the transportation fee of the delayed track

** Some other international trains, like night trains, can have different conitions.

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