Flight/Origin-Destination: HKG-YYZ
Date: May 21, 2011
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? City check in. Very convenient
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Use Thai lounge. Not as good as SQ but much better food than MLL.
Was priority boarding offered (if applicable to your status) and efficient? Yes but long line up.
If there was a delay, did the gate agent provide timely updates? Delayed for an hour but updated frequently.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes
Was the IFE activated on the ground? NOT operational for the whole flight!
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? NA
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, newspaper and menus on ground. Meals in air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours
How was the quality of all the meals? Dinner - good. Breakfast - bad. For years, only have choice of omelet or congee. Can you change the menu sometimes? How about waffle for a change. Even a muffin could give some variety!
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? In YYZ, priority luggage always came AFTER others.

Overall experience/any other comments
In flight entertainment system not working on ground. Ground crew delayed flight over an hour trying to fix it but not operational in most seats at the end. 15 hours without movie nor reading lights was no fun.