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Thread: Hilton Melbourne South Wharf {AUS} (no longer Honors)
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Old Jun 6, 2011 | 6:48 am
  #116  
kpc
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20 Years on Site
 
Join Date: Dec 2001
Location: Sydney
Programs: QF Plat, VA Gold, HH Diam, PC Plat, SPG Gold
Posts: 2,123
Originally Posted by SWInsider
On an unrelated note, I have a question for the FT community.

What can South Wharf do to make your HH experience better?
Keep in mind that suggestions like "free internet" are - while *ahem* understandable - not decisions made by each hotel.

We'll be doing a department brainstorm soon, and I want to present some ideas from the dark side (ie, guest point of view) to contrast with what our internal ideas are. I'd love some South Wharf specific comments.

I'll take some bits & pieces from the wider forum as well...but your ideas are appreciated.
http://www.australianfrequentflyer.c...ing-26908.html
Pls see my post #1,#5 and #19 in partic. I think a service apology of some sort should have automatically come from the hotel. Also see issue re poor training at processing Hilton Premium Club 20% discount in post #19

PS otherwise, a nice stay and would stay again
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