Being a diamond and having stayed there 5 times, I get the same response everytime, which is no. They will gladly upg me for $100/night to a suite. I've never stayed in a suite at that property, always in an oceanfront room which also overlooks one part of the pool and the eight degrees south restaurant.
I'm seriously confused on how people continue to be upgraded to a suite. I've met the GM twice out of my 5 stays, still did not make a difference.
It is important to note that we were NOT upgraded to the Conrad Suites section until after the various service failures were raised by us to management. I see this as "service recovery", not an expectation of future upgrades.