Originally Posted by
laxabq
Pin,
I am NOT advocating that a phone rep tell EVERY customer that
he has an expired award. However, if asked, yes I do expect
them to be honest and tell me I have an expired award
I can reissue. Why not tell your customer? Why hide that fact?
Then you and I are now in agreement. This is exactly what I propose and I think it's what is in place today.
I suggest everyone ask:
"DO I HAVE ANY EXPIRED AWARDS?"
Maybe spread the word amongst your friends. Most Flyertalkers already know whether they have expired awards or not. If they don't, they'll just log in and find out themselves.