Wow, it's a tough crowd today.
The old Southwest would have told you about the opportunity to reissue expired awards. This is the new Southwest. But it's not dishonest. Not at all.
It's just no longer going the extra mile to impress the customer ("positively outrageous service") if that costs the company money. It's a new world. Southwest is all grown up now.
I have been trying to reach the Customer Service department for several weeks (yes every several days for weeks) and always get a busy signal. The one time I got an answer the recording said they were in a staff meeting until 10:00 CST. I guess they were discussing way of improving customer service
I called back at 10:10 and you guessed it I got a busy signal. Anyone know how to get thru to this department? I don't expect "positively outrageous service" from Southwest anymore but could I at least get "somewhat medicore service" rather than no service.