Flight/Origin-Destination:YYZ-HKG
Date: June 2, 2011
Cabin: J
Status: Star Gold

Pre departure
Was check in quick and efficient? Yes. First leg was from BOS at 6:30 am; basically no queue.

Did you use priority security (if eligible) and if so, was it quick and efficient? N/A

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes; before noon so no alcohol available. Basically no food either except for a few muffins. Didn't have a long layover so okay.

Was priority boarding offered (if applicable to your status) and efficient? Priority boarding was offered and worked as designed.

If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes; except that one was slightly unkempt.

If there was a delay, were you provided with timely updates? N/A

Was the IFE activated on the ground? Yes

Was a pre-departure beverage offered on the ground? Yes

Did crew offer to hang your jacket? N/A

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers: yes. Order taken in the air. Out of one entree but not the one I wanted so no big deal.

Did crew offer a hot towel prior to the meal service? Yes.

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)

1.5 hours.

How was the quality of all the meals? Lunch was very good; breakfast was pretty gross.


Did the cabin crew continiously top up the beverage of your choice throughout the flight? Not really; responsive when I asked.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes.

Overall experience/any other comments My first time flying in executive class. Not as good as Swiss but better than Delta and close to Virgin (but liked seat much better). 15.5 hours went by as quickly as one could imagine.