Let's see....If someone says Mr. Smith you have 3 expired tickets in
your account. That takes about 5 seconds. Have you ever thought
maybe the issue is shoddy technology at SWA and that is what
is causing the extreme hold time? If the website is so fabulous
why should you ever have to call SWA at all? Do you think
all those people on hold are just folks that don't have internet
access?

You obviously work for SWA otherwise it wouldn't have ruffled
your feathers so much. Just saying.