Originally Posted by
idainc
Where on earth does it say that the OP got 20K miles ? Now, say sorry.
Even 2k miles might have prevented this thread, lol. I got zilch as compensation, I don't even think I got 20k in earned miles for the whole trip. What irked me was the fact that nobody seemed to step back and look at what this situation was really about
:
-frequent flyer by most standards (GLD now, maybe PLT later this year)
-expensive business class ticket (which could have been purchased on any carrier, only bought on AA to upgrade to F which is a luxury, not a necessity)
-p!ssed off that AA wasn't more careful with his luggage
-just wanted a bit more than a form letter apology
That's not the time to break out the rule book. Had I told them an antique vase worth $45k was in the bag and had been broken, I could see them trying to shield themselves from liability in any conceivable way.