Originally Posted by captain_starwood

I disagree with a number of the other posts on this chain.

The OP spent time trying to make a reservation based on the false information, and changed his planning and expectations, for which he should be compensated.

Frankly, the main thing a rewards program does is to provide marketing and program participation messages to their members. Loyalty to and participation in a program is dependent upon honest and accurate communications.

If SPG or any other rewards program wants to make sure it members continue to make choices that benefit it financially, it needs to compensate them for significant mistakes and miscommunication that cost time and money.