(1) Even the "new" Southwest makes it very easy to find your expired awards online. I have lots of awards, other family members who fly WN and earn awards, etc. Even if you're wildly disorganized, it's faster to just click through all of your family's WN accounts and record the expired awards and reissue dates in a spreadsheet. Calling another human for this is a waste of time.

(2) I really don't want something like this added to the CSR's regular call scripts. If I'm physically calling Southwest using my mobile phone, it's for exactly one reason: irrops. If the system is running an expired award query for every caller, that slows down the process and lengthens the call queue.