I did check my account online, that is why I knew I have
expired RR tickets. To make sure SWA's records, matched
mine I asked about my RR exp tickets.

For people that don't check their account online or have
been locked out of their account, this is a big deal
as the phone reps won't advise you have expired tickets.
During the conversion to the new RR, I was locked out of my account
for a couple weeks.

All I am saying is ALWAYS ask do you have any
expired RR tickets. This way you won't ever
miss a ticket.