Yesterday while I had to call the 1-800 number and
went over my account with a phone rep. I noticed
she didn't advise me of my RR expired tickets.

This prompted me to ask about my RR expired tickets. The phone
rep stated that they are being advised that if you
don't ask about your expired tickets, they are
not supposed to let you know there are expired tickets
in your account.

Isn't this a tad dishonest?

Lesson: Ask do I have any RR expired tickets?????????