Heh. I had a bad stay at the Las Vegas Hilton a couple months ago - checked in very, very late. Got a smoking room that was horrible (kept choking, literally) with the smoke. Questionable stains on floor, low floor near elevator (when my MyWay preferences, as well as my diamond "notes" both asked for high floor away from elevator). Bad scene.

Went down around 2am to front desk to change rooms. No dice. Nada.

Figured, screw it, I'm not going to check out in the middle of the night to find a different property.

Woke up with bites all over my legs. Great fun to cap the night off.

Veering from "bad hotel stay rant" to addressing the OPs question: What did I do? I went to the front desk, informed them of the situation, and basically left it for them to decide what to do. They more or less were polite, said sorry, but that was it. I checked out, wrote management and diamond desk, eventually got an apology and a free night cert.

This all said, I totally understand things go bad sometimes, and bedbugs probably are one of the sad facts of life that are going to happen if you stay in enough rooms. It's *guests* that carry them in, and the hotel is really mostly the victim. I'm pretty mellow and don't do the DYKWIA attitude with hotels. If they're full, if something's out of sorts, I'm forgiving and I sure won't take it out on a front desk person. But it's appropriate to ask for your money back if you didn't get what you needed out of your stay.

I also understand that the LV Hilton is its own mess of issues familiar to most here, not being a true Hilton property. For a killer rate, I'd probably go back grudgingly as long as I didn't check in late or during a high traffic night where I couldn't switch rooms if there was a problem. Alas, we all know that Hhonors properties in Vegas strip area are scarce and as offstrip properties, not as fun.



TDM