Originally Posted by
GoDucks
On the ANA site you need to enter the ANA confirmation # and name. What I have found with UA reservations is that you also have to include middle initial. For example if you are Mike A Smith enter SMITH for last and MIKEA for first and it will work.
I am on a US Airways Bus Class award ticket right now to Bangkok via ANA. I called and got the ANA confirm number and was beating my head against the monitor because I couldnt pull up my reservation. Instead of my name: First Middle Last I was firstmiddle last with no middle name. After I solved that mystery, seat selection worked fine.