Originally Posted by
Analise
Nope. No receipt at all. Just a message on the screen to go see an agent.
Is 3 months the typical amount of time it takes?
That's what I'm assuming too. I'm still amazed that it knew which card was mine.
It looked liked a fountain pen signature. Very real.
PATH must be more efficient?
Were you required to send a notarized statement?
That's odd - all my machine issues always produced a receipt - but I guess with a Machine ID, date and time, they could probably look up the logs. I think the longest I've ever waited was about 2 months, and the shortest was probably around 20 days. (I have also learned which machine to avoid where it always seems to eat my card).
May have been a real signature then... or maybe the director spends their day signing things (or has an assistant do that).
I'm surprised about PATH though - with PATH using MetroCards, I would think that even though the claim might be with PATH, they would have to use MTA MetroCard Customer Claims as they would be the only ones with access to the database. Unless, the MTA is sharing their database with the Port Authority...