ariyo15

The other day I received an email informing me that I "currently have 1 Free Resort Night Awards available to redeem."

All excited (thinking I must have miscounted), I jump to the phone to book it for a weekend getaway to Whistler; only to be told by the agent that I was one of 2,003 SPG customers to be wrongly told they have a FRN to redeem. In fact, I do NOT have a said night.

So, I was transferred to a supervisor (with whom I'm on hold now), but am basically being told that they made the mistake, acknowledge it, but are making no good of the "false" offer and are not offering compensation.

Am I crazy to think they should offer it since they're the ones that made the mistake? Or at the very least, offer some form of compensation??

What should I do??