Originally Posted by
andyli
^
I've had to send a card back to them a few times, and have had my card eaten several times as well (so I wouldn't have the card #). Did the machine at least give you an error receipt when it happened with what you tried to do, the machine ID, etc?
Nope. No receipt at all. Just a message on the screen to go see an agent.
While I never trust the timeline (20 days?), I've never had a problem getting back a replacement MetroCard. Never even bothered calling them.
Is 3 months the typical amount of time it takes?
I have to believe that the eaten MetroCards are probably stored for further investigation like the situation you ran into (except, maybe in the case of the machine taking the card when it asks you if you want to exchange it for a new one - when the old one is about to expire).
I assume they match up the report you mailed in with the cards the machine collected (or even a report from the machine) and look to see what happened.
That's what I'm assuming too. I'm still amazed that it knew which card was mine.
Oh, and I think every single letter is signed by the Director of MetroCard Customer Claims.
It looked liked a fountain pen signature. Very real.
Originally Posted by FlyinHawaiian
Around New Year's, the turnstyle at the 9th Street PATH station ate my loaded MetroCard and spat out an expired single use card. I had to file a claim with PATH (including a notarized statement from me) and was able to get a new MetroCard about six weeks later.
PATH must be more efficient?
Were you required to send a notarized statement?