Originally Posted by
MorganB
I would check in when the Diamond Desk is open but generally the NOR1 upgrade goes through the day before. You can tell when your reservation room type changes. I know the diamond desk is closed in the evenings.... I think they close around 6 but not sure. The diamond office is very good about giving you all of your "perks" like the free drinks and starbucks vouchers.
I cannot argue with your experience at the Diamond Desk/Office, but it certainly wasn't mine. I had to go back down to the office in order to get the "breakfast" coupon at Starbucks after overhearing folks on the elevator mentioning it. Maybe the lady in the office was having a bad day, but I was not offered the breakfast coupon on my first visit and I was never offered the waters or the breakfast upgrade. Only thing I got on my initial visit were the drink coupons, nothing else.