Sorry for pulling this thread up again, but thought it's more suitable than creating a new one...
I'm GO and VERY satisfied with the MPC pick-up time (almost instantly) if there's no busy signal.
However, it takes me AGES to get through CX Reservations at 2747 1577... 1 hour 17 minutes so far from my office phone. I tried to dial in with my mobile phone in parallel to see whether another option gets picked up faster, but to no avail with 19 minutes... Just when writing this, someone picked up from my office phone line!
Does anyone know any quicker option to issue already reserved tickets on phone? MPC always emphasizes that they can't do it, but can only process redemptions (e.g. reserving J redemption seat via MPC hotline, then have to call CX Reservations with no Elite tier prioritization for booking/issuing). It's especially weird when knowing that I could be physically in their call centre within maybe 15 minutes...
Have just issued my tix before the next fuel surcharge hike - otherwise I would have given up already and tried another time/day
