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Thread: FHR: Demanding an upgrade
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Old May 30, 2011 | 8:46 pm
  #40  
makemoretospendmore
10 Years on Site
 
Join Date: May 2011
Location: Closer to YKZ than YYZ
Programs: AC*75K, Amex Centurion, Marriott Platinum Elite, All Accor Diamond, Hilton Diamond
Posts: 269
Originally Posted by DMDortho
Park Hyatt Chicago : checked in May, 2011 for 3 nights

Then, I was really upset. I inquired how is it that
1) Centurion was able to confirm that room availability for upgrade is possible 5 minutes earlier prior to my arrival into the hotel...
2) Upon arriving at the hotel with my Centurion card on the counter, no rooms were available for upgrade! Not even a West facing room...
3) And all of a sudden a room upgrade appeared on her system after she "REARRANGED" something...knowing that I was on the phone with Amex.
Sounds like a brutal experience.

Could have been that every other orthodontist flying into town with a black card had the same thought process as you and they gave your room to someone else?
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