Originally Posted by
Palmer
Greeted by name by the crew (that's never ever, ever happened before on a Domestic);
Shown a video about our arrival into Heathrow. Highlights included how to negotiate Border Control, which channel to take at Customs and how to find the Arrivals Lounge;
I am usually greeted by name at the door (presumably due to status). I wasn't on my recent flight to FRA - the crew weren't great at all.
Why would one need to find the arrivals lounge after a domestic flight?

It must have been the international arrival video to include that - no point in playing that on a domestic