Originally Posted by
essexadventurer
Hi Prospero - I was definitely charged £30 per seat reservation per my Amex bill. On the seat plan for the 777-200 there were three advanced reservation options:
Exit row - £50/seat
Twin seats - £30/seat (there were maybe only 4 or 6 pairs of these on the original seat map)
Everything else - £20/seat
I wonder if the £30/seat charge for window pairs is really new and the customer service staff are not familiar with it? As I said before, the cabin crew had not heard of this arrangement before.
I don't recall the £30 twin seat charg being mentioned here before, so it may well be relatively new.
In this case, you are definitely entitled to a refund - you did not get what you paid for. Tell BA that they actually differentiate between what you paid for and what you got, so they cannot tell you that you got moved to an equivalent set of seats.