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Thread: BA Paid Seat Reservation - Should they refund?
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Old May 29, 2011 | 5:11 am
  #13  
Prospero
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Originally Posted by Paralytic
I'd respond again, perhaps point them at the two different seatmaps on SeatGuru so they can see the difference. I'd also state that I only pre-purchased the seats because it was two together and had those two not been available, I would not have pre-paid for seats.
I agree! Quote the T&Cs and highlight any ambiguities. Define your interpretation of a suitable seat and seek clarification of BA's interpretation. The T&Cs lack detail.

Forget seatguru (its pants anyway) and use BA's own published seat maps as a point of reference...

http://www.britishairways.com/travel...t/public/en_gb
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